Small Order Fee
A $10.00 small order fee is applied to all orders under $50.00.
Acceptable Forms of Payment
Aaron Packaging Inc. accepts payment via cash, check, wire transfer, ACH, Visa, AMEX and Mastercard. We also accept Net 30 day terms with an approved credit application. All bank fees for wire transfers are the responsibility of the customer.
All requests for returns must be made within 30 days after the receipt of product. Aaron Packaging Inc. can accept returns on stock items that are shipped to US or Canada locations. All returns are subject to a 20% restocking fee. Customers are responsible for the return shipment costs. Returns are not allowed on less than full case quantities.
All returns must have prior approval from Aaron Packaging Inc. and must include a RMA (Return Merchandise Authorization) which we will provide. Returned products are subject to inspection and approval before any refund or credit is issued.
Defects or Non-Conforming Product Claims
Any claims for defects, shortages, or nonconforming products must be in writing (via email or letter) and made within 30 days of receipt of shipment. All rejected product must be returned to Aaron Packaging, Inc. If Aaron Packaging Inc. determines that the returned products are not in conformity with the terms of the agreement, Aaron Packaging can, at its discretion, either replace the defective or nonconforming product, or credit customer’s account in the amount that the customer was charged for the product.
Customer Pick-Ups/Will Calls
We stop pulling all orders at 3:30 P.M. Please allow at least 30 minutes after check-in for your order to be ready; the timing may vary depending on the size of your order.
Delivery dates are approximate and not guaranteed. Orders require 1 to 3 business days for processing and 1 to 5 business days for transit. Due to the nature of the shipping industry, we cannot guarantee arrival time.
Customers can arrange for their own shipping methods and we are able to ship using customer shipping account numbers for UPS and FedEx.
You will be contacted if items ordered are out of stock. Back orders will be shipped once the product has arrived in our warehouse.
Aaron Packaging Inc. is not responsible for any damage to product that occurred during the shipping process. Claims for damage or loss must be handled through the shipping company, or through the broker that handled the freight.
If Aaron Packaging Inc. arranged for the freight, we can file the claim, but cannot guarantee the results of the claim. If a claim is denied due to lost or stolen package, Aaron Packaging is not responsible, nor will there be a refund or credit due to loss or stolen items. No credit or refund for damaged or loss of product will occur till after the claim has been approved.
Aaron Packaging Inc. cannot guarantee that our products will suit the customers particular use. It is the customer's responsibility to test containers and closures to make sure their products needs are met. We will be happy to provide samples of our products for testing purposes upon customer request. We do not charge for product samples; however, there is a minimum charge of $8.68 for shipping.
Custom Production Runs
Aaron Packaging Inc. reserves the right to deliver 10% over or under the quantity ordered on custom production runs.
Past Due Accounts
A finance charge of 1% per month, which is 18% ANNUM, will be charged on the unpaid balance of past due accounts. Customer agrees to pay reasonable attorney's fee and other costs of collection after default and referral to an attorney. Aaron Packaging Inc. shall have the right to withhold delivery of product and any property in its possession belonging to customer, including molds, tooling, drawings and product until customers account is paid in full. Invoices will incur a $25 fee for bounced checks.
Aaron Packaging Inc. is required to charge tax on all state of Washington orders, unless the customer can provide valid Resale Permit documentation.
Any customs taxes or fees related to importing or exporting are the responsibilities of the customer.